Terms and Privacy

This website is owned and operated by Thames & Hudson Limited (‘T&H’) of 6–24 Britannia St, London, WC1X 9JD, United Kingdom. Registered no: 473109, VAT no: GB235131402, T +44 (0)20 7 845 5000.

This section sets out the terms and conditions of use for this website and for sale. References to ‘we’, ‘our’ and ‘us’ and ‘T&H’ are to T&H; references to ‘you’ or ‘your’ are to the person using the website.

By using this website and/or purchasing products from us, you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions. We may update, change or replace any part of these Terms & Conditions or our Shipping Policy, our Refund Policy or our Privacy Policy at any time. All such changes will be effective when posted on this website and you will be bound by such updated or amended terms when you next visit this website. If you do not agree to any of our policies or terms you should not use this website.

If you have any queries about this website, our Terms & Conditions, our Shipping Policy, our Refund Policy or our Privacy Policy please contact us at: hello@readonlymemory.com.

Conditions of Use

You may use this website for information on books and other products published by T&H and published by other publishers sold and distributed by T&H (‘third-party publishers’), to post or upload Community Content (as described in ‘Community Content on Read-Only Memory’ below) and to purchase such books and products.

We reserve the right to refuse service to anyone for any reason at any time and to suspend or delete any account that is not genuine or where an account holder infringes our Terms & Conditions.

The material on this website is provided for general information only. We would appreciate being notified at hello@readonlymemory.com of any errors or inaccuracies that you may come across whilst using the website. We endeavour to ensure that all information on this website is correct and accurate, but we do not accept liability for errors or omissions nor do we warrant that use of this website will be uninterrupted. 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms & Conditions. 

Intellectual Property and Prohibited Uses 

All rights to this website and all content we post, including text, photographs, art works, graphics, video and audio material are owned by Read-Only Memory or Thames & Hudson or have been licensed by us for inclusion on this website.

Copyright in the content of the books featured on this website belongs to the respective rights holders, including any trademarks.

THAMES & HUDSON and the double dolphin logo are our registered trademarks. You are not permitted to reproduce or use these trademarks for any purpose.

You may access this website solely for your own personal, non-commercial use and, unless specifically permitted by us, you will not copy, download, store in any media, transmit, adapt or change in any way any pages or content contained on this website with the exception of transient and incidental copies made in order for you to view pages of this website on screen or in accordance with such exceptions as are contained in the Copyright, Designs and Patents Act 1988 as amended from time to time or other relevant provisions which are or may come into force. You may not attempt to access the website’s source code or reverse engineer any aspect of it, including its algorithms.

In addition to other prohibitions as set forth in these Terms & Conditions, you are prohibited from using the website or its content: (a) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service; (b) to spam, phish, pharm, pretext, spider, crawl, or scrape; or (c) to interfere with or circumvent the security features of the website. We reserve the right to terminate your use of the service for violating any of the prohibited uses. We will take appropriate action to protect our rights against any infringing party, including through the courts.

You may provide a link from your own website to this website, but strictly on the basis that you do not replicate any page of this website on your own website and do not either expressly or by implication indicate that T&H is endorsing your or any third party’s goods or services unless this has expressly been agreed with us, in writing, in advance. We reserve the right to refuse any such endorsement at our sole discretion.

You hereby agree to indemnify us in full against any damage or loss including legal costs and indirect and consequential loss that we may incur as a result of you providing a link from your website to this website. We reserve the right to ask you to remove the link from your website at our sole discretion. Such decision shall be final.

Limitation of Liability 

We make no representations or warranties, express or implied, about the website or any book publishing project or other content we or others post on it. We specifically exclude, to the fullest extent permitted by law, all liability in contract or tort, strict liability or otherwise for any direct, indirect, special or consequential damage or loss arising out of your use of or inability to use this site or as a direct or indirect result of an event of force majeure.

Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence or any other liability that cannot be excluded by the governing law. 

Third Party Links and Content 

This site may contain links to other websites that are not operated by us. We have no control over such websites, and you link to them at your own risk. We accept no responsibility for any content or any lack of security on such websites. Your use of such websites is subject to the terms of use governing each website. 

Community Content on Read-Only Memory 

Once you have pledged money for a campaign or pre-ordered a book, you will be able to post comments in the community area of the website (Community Content). Unless you specifically advise us to the contrary, we may copy, publish, distribute and otherwise use your posted content for any purpose and you hereby grant us a non-exclusive licence to do so for the legal period of copyright. You waive any and all moral rights in relation to the Community Content.

In submitting Community Content, either in the campaign’s community area or in any other circumstance in which we allow you to post Community Content, you agree to the following: You warrant that the Community Content you submit or post, whether textual or visual, does not infringe any copyright, trademark, design right, right of privacy or any other intellectual property or personal right, or is not pirated, obscene or offensive, harassing, defamatory, blasphemous, hate speech, discriminatory or a misuse of private or confidential information, does not contain personal information about another person and is not otherwise unlawful. You warrant that the Community Content you submit or post is your own original work and that you own copyright and all other relevant rights in it.

You acknowledge and accept that any breach of the foregoing warranties may cause T&H damage or loss and you therefore hereby indemnify us in full against such damage or loss including legal costs and any indirect and consequential loss that we may incur as a result of Community Content you post or submit and we include on this website in good faith. 

The inclusion of any Community Content is at our sole discretion. We reserve the right to suspend this service or take down posted content at any time and to take action against anyone who breaches our terms and conditions, including suspending accounts, blocking access to this website and reporting abuse to the applicable law enforcement agencies. 

If you believe that any posted content on this website does not comply with our terms and conditions, please contact us: hello@readonlymemory.com.

We do not endorse nor are we responsible for any content posted by third parties on the community area and do not accept liability for it. Any opinions expressed by third parties in content posted in the community area or elsewhere on the site are those of the poster and do not reflect the opinions of Read-Only Memory or Thames & Hudson Ltd. 

Competitions and Prize Draws 

From time to time we may offer competitions, prize draws or other promotions on this website. Such promotions will be governed by additional terms and conditions including eligibility requirements which will be posted on this website alongside the applicable promotion. 

It is your responsibility to read and comply with such additional terms and conditions to determine whether your participation, registration or entry is valid and in accordance with the requirements we set. 

Site Security 

While we make all reasonable efforts to exclude viruses, worms, Trojans and other malicious or destructive computer code from this website and its contents, we cannot guarantee such exclusion and you are advised to make sure your anti-virus and malware programmes are up to date. 

We give no assurance (whether express or implied), assume no obligation and accept no liability in relation to site security. You are recommended to take all appropriate safeguards before using this website. 

Personal Information 

Any personal information submitted through this website and shop is governed by our Privacy Policy. 

Conditions of Sale

In order to purchase goods from this website you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We rely on you to supply us with complete and accurate contact, billing and delivery information so we can efficiently deliver your order. You need to be 18 years or older to open an account. We reserve the right to suspend or delete any account that is not genuine or where an account holder infringes our terms and conditions. All personal details you supply to us as part of our registration process are subject to our Privacy Policy.

For more detail, please review our Shipping Policy and our Refund Policy. 

Products 

Certain products may be available exclusively online through this website. These products may have limited quantities and are subject to return or exchange only according to our Refund Policy. 

We have made every effort to display as accurately as possible the appearance of our products, but cannot guarantee that colours or quality will be displayed accurately on a computer monitor.

We reserve the right to limit the sales of our products to any person, geographic region or jurisdiction.  We reserve the right to refuse any order placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

The contract of sale for goods offered on this website is between you and Thames & Hudson Limited. All sales orders will be processed and fulfilled by our distributor in the UK, EP Global Group, Cavendish House, Cavendish Road, Stevenage, Herts SG1 2EQ. 

We must receive payment for the goods for your order to be accepted and dispatched. The dispatch note sent out by EP Global with orders refers to their own terms and conditions of sale, but these do not apply to the contract of sale between you and Thames & Hudson. 

We are entitled to cancel any contract of sale in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email.

The sale of all goods is subject to availability. In the event that after check-out, but before the goods have been dispatched, the goods you have ordered are no longer available, we will advise you by email and give you the option to cancel your order or such part relating to the unavailable goods.

If it is not possible to fulfil all or part of your order, we will reimburse the corresponding sum debited from your payment card. The refund will be made as soon as possible. Where these goods form part of a larger order, we will process and dispatch the available goods to you in the normal manner in accordance with these Terms & Conditions and the refund will be in respect of only the goods we are unable to deliver. 

Where you elect to accept later delivery of the balance of your order, we will not levy separate delivery charges when we effect delivery. 

We do not accept liability for our failure to deliver goods to you due to any cause or event beyond our reasonable control. 

Payments 

We use Shopify to process your payments. Shopify have their own terms and conditions. By making a pledge or making a payment you are agreeing to be bound by Shopify ’s terms and conditions. We would like to stress that all credit card details are held by Shopify and not by Read-Only Memory or Thames & Hudson Ltd. 

When making a purchase you will receive an automatic confirmation of your payment. 

General Terms

The failure of us to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right. 

In the event that any provision of these Terms & Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be removed from these Terms & Conditions. This does not affect the validity and enforceability of any other remaining provisions. 

Although this website may be accessed from anywhere in the world, your use of it and our Terms & Conditions including our Privacy Policy, Shipping Policy and Refund Policy are all in accordance with the laws of England and Wales. Unless we consider otherwise, our courts shall have exclusive jurisdiction.

Queries and Concerns 

Any queries about these Terms & Conditions or any material on the website should be sent to us at hello@readonlymemory.com.

Our Terms & Conditions were updated August 2025

Read-Only Memory operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Read-Only Memory is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process.

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.

Security and Fraud Prevention

We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.

Communicating with You

We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know

You may have a right to request access to personal information that we hold about you.

Right to Delete

You may have a right to request that we delete personal information we maintain about you.

Right to Correct

You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability

You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Managing Communication Preferences

We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

• Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
  
• Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at hello@readonlymemory.com For the purpose of applicable data protection laws, we are the data controller of your personal information.

Our Privacy Policy was updated September 2025